FAQ
WELCOME TO THE LUNACY APPAREL FAQ SECTION
AT LUNACY APPAREL, WE BELIEVE IN OFFERING MORE THAN JUST BOLD, UNAPOLOGETIC CLOTHING—WE’RE COMMITTED TO DELIVERING AN EXCEPTIONAL SHOPPING EXPERIENCE FROM START TO FINISH. IN THIS COMPREHENSIVE FAQ SECTION, YOU'LL FIND ANSWERS TO ALL YOUR QUESTIONS ABOUT ORDERING, SHIPPING, PAYMENT METHODS, RETURNS, EXCHANGES, AND MUCH MORE. WHETHER YOU’RE WONDERING ABOUT HOW TO TRACK YOUR PACKAGE, RETURN AN ITEM, OR WHICH PAYMENT OPTIONS WE ACCEPT, OUR FAQS PROVIDE ALL THE DETAILS YOU NEED FOR A SMOOTH AND SEAMLESS SHOPPING EXPERIENCE.
EXPLORE THE TOPICS BELOW TO FIND THE ANSWERS TO YOUR MOST COMMON QUESTIONS, AND IF YOU NEED FURTHER ASSISTANCE, FEEL FREE TO REACH OUT TO US AT INFO@LUNACYAPPAREL.COM.
RETURNS & EXCHANGES
HOW DO I RETURN AN ITEM?
TO RETURN AN ITEM, PLEASE CONTACT US AT ORDERS@LUNACYAPPAREL.COM OR CALL US AT +46 73 5214944 FOR RETURN INSTRUCTIONS.
HOW LONG DOES THE RETURN PROCESS TAKE?
PROVIDED THAT THE RETURN IS APPROVED, YOU WILL USUALLY RECEIVE A REFUND OR YOUR DESIRED EXCHANGE WITHIN 14 DAYS FROM WHEN YOU HAVE SENT BACK THE ITEM.
CAN I EXCHANGE MY ITEM FOR A DIFFERENT SIZE OR COLOR?
YES, YOU CAN EXCHANGE YOUR ITEM FOR A DIFFERENT SIZE OR COLOR. PLEASE CONTACT US AT ORDERS@LUNACYAPPAREL.COM WITH YOUR REQUEST, AND WE WILL ASSIST YOU.
DO YOU OFFER FREE RETURNS?
CURRENTLY, WE DO NOT OFFER FREE RETURNS. CUSTOMERS ARE RESPONSIBLE FOR RETURN SHIPPING COSTS UNLESS THE ITEM RECEIVED IS DAMAGED OR INCORRECT.
WHAT IF I RECEIVED THE WRONG ITEM OR A DEFECTIVE PRODUCT?
IF YOU RECEIVED THE WRONG ITEM OR A DEFECTIVE PRODUCT, PLEASE CONTACT OUR CUSTOMER SERVICE IMMEDIATELY AT ORDERS@LUNACYAPPAREL.COM. WE WILL WORK WITH YOU TO RESOLVE THE ISSUE AS QUICKLY AS POSSIBLE.
DELIVERY
HOW CAN I TRACK MY PACKAGE?
A TRACKING LINK WILL BE SENT IN THE DELIVERY CONFIRMATION, EITHER VIA EMAIL OR SMS. IT CAN TAKE UP TO TWO BUSINESS DAYS FROM WHEN THE PACKAGE LEAVES OUR WAREHOUSE FOR THE TRACKING TO BE UPDATED WITH THE CARRIER.
WHAT IS THE ESTIMATED DELIVERY TIME?
3-5 BUSINESS DAYS.
THE DELIVERY TIME MENTIONED ABOVE IS IN BUSINESS DAYS—WEEKENDS, PUBLIC HOLIDAYS, AND NON-WORKING DAYS ARE NOT INCLUDED. DELIVERY TIME IS CALCULATED FROM WHEN YOUR ORDER IS PACKED AND LEAVES OUR WAREHOUSE.
DO YOU OFFER EXPRESS SHIPPING?
YES, WE OFFER EXPRESS SHIPPING. DURING CHECKOUT, YOU WILL HAVE THE OPTION TO CHOOSE EXPRESS SHIPPING IF YOU NEED YOUR ORDER FASTER.
DO YOU SHIP INTERNATIONALLY?
YES, WE SHIP INTERNATIONALLY. SHIPPING RATES AND DELIVERY TIMES WILL VARY DEPENDING ON THE DESTINATION COUNTRY AND WILL BE CALCULATED AT CHECKOUT.
WHAT HAPPENS IF MY PACKAGE IS LOST IN TRANSIT?
IF YOUR PACKAGE IS LOST IN TRANSIT, PLEASE CONTACT US AT ORDERS@LUNACYAPPAREL.COM, AND WE WILL WORK WITH THE SHIPPING CARRIER TO LOCATE YOUR PACKAGE OR ISSUE A REFUND OR REPLACEMENT IF NECESSARY.
ORDERING
CAN I BUY LUNACY PRODUCTS IN ANY PHYSICAL STORE?
LUNACY CLOTHING IS CURRENTLY ONLY AVAILABLE ONLINE AND NOT IN PHYSICAL STORES.
IS IT POSSIBLE TO PRE-ORDER PRODUCTS THAT ARE OUT OF STOCK?
YES, YOU CAN PRE-ORDER OUT-OF-STOCK PRODUCTS. HOWEVER, PLEASE NOTE THAT THEY MAY TAKE LONGER TO ARRIVE.
WHAT HAPPENS AFTER I'VE COMPLETED AN ORDER?
AFTER COMPLETING YOUR ORDER, YOU WILL RECEIVE A CONFIRMATION EMAIL WITH YOUR ORDER DETAILS AND ESTIMATED DELIVERY TIME.
CAN I MODIFY OR CANCEL MY ORDER AFTER IT'S BEEN PLACED?
ONCE AN ORDER HAS BEEN PLACED, MODIFICATIONS OR CANCELLATIONS MAY NOT BE POSSIBLE AS WE PROCESS ORDERS QUICKLY. PLEASE CONTACT US AT ORDERS@LUNACYAPPAREL.COM IMMEDIATELY IF YOU NEED ASSISTANCE.
PAYMENT
CAN I CHANGE MY PAYMENT METHOD?
PLEASE CONTACT US AS SOON AS POSSIBLE IF YOU NEED TO CHANGE YOUR PAYMENT METHOD. ONCE AN ORDER IS PROCESSED, CHANGES MAY NOT BE POSSIBLE.
WHAT PAYMENT OPTIONS ARE AVAILABLE?
WE ACCEPT CREDIT AND DEBIT CARDS FROM VISA, MASTERCARD, MAESTRO, AMERICAN EXPRESS, AND UNIONPAY, AS WELL AS PAYMENTS THROUGH APPLE PAY, GOOGLE PAY, AND SHOP PAY.
CAN I PAY WITH PAYPAL?
CURRENTLY, WE DO NOT ACCEPT PAYPAL PAYMENTS, BUT WE ARE ALWAYS WORKING TO EXPAND OUR PAYMENT OPTIONS.
DISCOUNTS
HOW DO I USE A DISCOUNT CODE?
YOU CAN APPLY A DISCOUNT CODE AT CHECKOUT WHEN PLACING YOUR ORDER. ENTER THE CODE IN THE DESIGNATED FIELD TO RECEIVE YOUR DISCOUNT.
CAN I USE MULTIPLE DISCOUNT CODES ON ONE ORDER?
ONLY ONE DISCOUNT CODE CAN BE USED PER ORDER. DISCOUNT CODES CANNOT BE COMBINED WITH OTHER PROMOTIONS OR OFFERS.
ARE THERE ANY EXCLUSIONS TO DISCOUNT CODES?
DISCOUNT CODES MAY NOT BE APPLICABLE ON SALE ITEMS OR SPECIAL PROMOTIONS UNLESS OTHERWISE SPECIFIED.
GIFT CARDS
DO YOU OFFER GIFT CARDS?
YES, WE OFFER DIGITAL GIFT CARDS THAT CAN BE PURCHASED THROUGH OUR WEBSITE AND REDEEMED ONLINE.
CAN GIFT CARDS BE USED WITH OTHER PROMOTIONS OR DISCOUNTS?
GIFT CARDS CAN BE USED TO PURCHASE ANY ITEMS ON OUR WEBSITE BUT CANNOT BE COMBINED WITH DISCOUNT CODES OR OTHER PROMOTIONS.
SIZING & FIT
HOW DO I KNOW WHAT SIZE TO ORDER?
WE HAVE A DETAILED SIZE GUIDE AVAILABLE ON EACH PRODUCT PAGE. IF YOU'RE UNSURE, PLEASE CONTACT US AT INFO@LUNACYAPPAREL.COM, AND WE CAN HELP YOU SELECT THE RIGHT SIZE.
DO YOU OFFER PLUS SIZES OR EXTENDED SIZES?
YES, WE STRIVE TO BE INCLUSIVE AND OFFER EXTENDED SIZES IN MANY OF OUR STYLES. CHECK THE PRODUCT PAGE FOR AVAILABLE SIZES.
SUSTAINABILITY
WHAT STEPS ARE YOU TAKING TO BE MORE SUSTAINABLE?
AT LUNACY, WE ARE COMMITTED TO SUSTAINABILITY. WE USE ECO-FRIENDLY MATERIALS IN OUR PRODUCTS WHERE POSSIBLE AND ARE CONTINUOUSLY WORKING TOWARDS MORE SUSTAINABLE PRACTICES IN OUR PRODUCTION AND SHIPPING PROCESSES.
ANY MORE QUESTIONS?
IF YOU HAVE ANY MORE QUESTIONS, FEEL FREE TO CONTACT OUR CUSTOMER SERVICE AT INFO@LUNACYAPPAREL.COM OR CALL US AT +46 073 521 49 44.