RETURNS

RETURNS POLICY

AT LUNACY APPAREL, WE STRIVE TO ENSURE YOUR COMPLETE SATISFACTION WITH EVERY PURCHASE. IF FOR ANY REASON YOU ARE NOT FULLY SATISFIED, YOU CAN RETURN YOUR ITEMS UNDER THE FOLLOWING CONDITIONS:

1. ELIGIBILITY FOR RETURNS

  • ITEMS MUST BE RETURNED WITHIN 14 CALENDAR DAYS OF RECEIPT OF YOUR ORDER.
  • PRODUCTS MUST BE UNUSED, UNWORN, AND IN THEIR ORIGINAL PACKAGING, WITH ALL TAGS AND LABELS INTACT.
  • RETURNS MUST BE ACCOMPANIED BY PROOF OF PURCHASE (E.G., ORDER CONFIRMATION EMAIL OR RECEIPT).

2. HOW TO INITIATE A RETURN

TO START YOUR RETURN PROCESS, PLEASE CONTACT US AT ORDERS@LUNACYAPPAREL.COM WITH THE FOLLOWING DETAILS:

  • ORDER NUMBER
  • ITEM(S) YOU WISH TO RETURN
  • REASON FOR RETURN

WE WILL RESPOND WITH FURTHER INSTRUCTIONS, INCLUDING DETAILS ON HOW TO PACKAGE AND SHIP YOUR RETURN.

3. RETURN SHIPPING

  • CUSTOMERS ARE RESPONSIBLE FOR RETURN SHIPPING COSTS, EXCEPT IN CASES WHERE THE ITEM WAS RECEIVED DAMAGED OR INCORRECT. IN SUCH CASES, WE WILL PROVIDE A PREPAID SHIPPING LABEL.
  • WE RECOMMEND USING A TRACKED SHIPPING METHOD TO ENSURE THE SAFE RETURN OF YOUR ITEM(S). WE CANNOT PROCESS REFUNDS FOR ITEMS LOST DURING RETURN SHIPPING.

4. REFUNDS

ONCE WE RECEIVE AND INSPECT YOUR RETURNED ITEM(S), WE WILL PROCESS YOUR REFUND WITHIN 14 CALENDAR DAYS. REFUNDS WILL BE ISSUED TO THE ORIGINAL PAYMENT METHOD.

5. EXCHANGES

CURRENTLY, WE DO NOT OFFER DIRECT EXCHANGES. IF YOU WISH TO EXCHANGE AN ITEM, PLEASE RETURN THE UNWANTED PRODUCT FOR A REFUND AND PLACE A NEW ORDER.

6. RETURN ADDRESS

ALL RETURNS SHOULD BE SENT TO THE FOLLOWING ADDRESS:

AZUL VENTURES 2022 SL
CARRER CANAL DE SANT JORDI 29 L3
07610 PALMA DE MALLORCA
SPAIN

7. FAULTY OR INCORRECT ITEMS

IF YOUR ORDER ARRIVES DAMAGED, DEFECTIVE, OR INCORRECT, PLEASE CONTACT US AT ORDERS@LUNACYAPPAREL.COM WITHIN 7 CALENDAR DAYS OF RECEIVING YOUR ORDER. PROVIDE PHOTOS AND DETAILS OF THE ISSUE, AND WE WILL RESOLVE THE MATTER PROMPTLY.

8. LEGAL RIGHTS

THIS RETURNS POLICY COMPLIES WITH THE SPANISH CONSUMER PROTECTION LAW AND THE EUROPEAN UNION DIRECTIVE ON CONSUMER RIGHTS (2011/83/EU). YOUR STATUTORY RIGHTS ARE NOT AFFECTED.

IF YOU HAVE ANY QUESTIONS, FEEL FREE TO CONTACT US AT ORDERS@LUNACYAPPAREL.COM. WE ARE HERE TO HELP!